Third-party research highlights need for navigation
Complexities of healthcare system lead to stress and uncertainty
Healthcare is more complex, time-consuming and expensive than ever before. Everyone deserves an expert guide to help them get the best — and most affordable — care possible, but most people don’t have access to one.
According to new data from Arizent and Employee Benefit News (EBN), more than 67% of employees navigate the healthcare system without expert guidance. That leads to inadequate care, along with stress and uncertainty.
There’s also a disconnect between how much support employers think they’re providing and how much employees think they’re receiving. Although self-insured employers are twice as likely to dedicate significant time and resources to benefits education, more than 50% of employees feel little to no support with basic tasks like finding a healthcare provider and following through on treatment plans.
Thankfully, there is a proven solution. The right healthcare navigation partner will provide a single point of contact for clinical, member and provider services, creating a better experience for everyone involved. They advocate for members, ensuring appropriate, cost-effective care is provided, resulting in improved clinical and financial outcomes.
The right partner also benefits employers by taking on the hard stuff — things like managing point solutions, claims assistance and benefits education — so your HR team can spend time on other priorities.
Among employers who use navigation, 79% say the biggest reason they do so is to create a better employee experience.
Quantum Health is the leading provider of navigation and care coordination, serving more than 450 clients and 2.5 million members nationwide. Learn how we can help create a simpler, most cost-effective benefits experience for everyone in your organization.
How Navigation Works in Reducing Healthcare Costs
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Boost Employee Care and Benefits Engagement with Navigation
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National Study Finds 67% of Employees Navigate their Healthcare Journey Without Expert Help
Results from Employee Benefits News State of Healthcare 2023 study, indicate employees feel that their employers are providing little to no care coordination support, and few feel very confident they understand and know how to use their health benefits.
